Return Policy

Online store bonelli-lux.com makes orders on the indiviual request from the klients. We don't have products in stock. This is why we don't accept return orders. 
* You can only exchange a part or all your delivared order and it mast to be received in our warehouse, with in a term of 30 days after receiving the products.
You may return products for exchange under the condition that they has not been used, that they are clean, has no side odors (such as cigarettes, cream or perfume), are accompanied with a packaging, label and a proof of purchasing in the form of an invoice (received upon the delivery).

The products is to be sent to the following address:

Bonelli Lux LTD

Bulgaria

Plovdiv 4000

26 D-r G. М. Dimitrov 26 Str.

If the described terms are not observed, the exchange shall not be considered.

* The delivery costs for the products returning for exchange, shall be at the expense of the client.

After receiving goods sent back , we'll send you a confurmation email.

*  You have to place a new order on the same or higher value and pay with bank transfer only if there is a difference. Please notice that this order is an exchange for the first one your order and don't place it on less value. The difference will not be refunded.

If all return condition are met, we will process your new order.

A product, which returning we may not accept (if it's sent after the term specified; if it is not accompanied by a purchasing proof in the form of an invoice, or has no labels, no packaging; if it is dirty) shall be sent back to the Client at their own expense.

If a product is returned from a country different than Bulgaria due to damages or factory defects after the determined 30-day term as of the date of purchasing, it shall be transferred to a merchandise expert only provided that it is accompanied by a purchasing proof ( invoice ).

Claims related to mechanical damages, having originated during the transportation, shall be considered only on the grounds of a Claim Protocol, prepared in the presence of the Courier.

Shipments containing returned products, which due to unsuitable packaging, have been damaged during the transportation, shall be returned to the client at their own expense. We are kindly asking you not to forget to diligently pack and provide for the entirety of the shipment.

The luxury packaging represents a service that is not subject to claims. In case of items replacement, we kindly ask you don't send us the luxury packaging.