Duties, local taxes or other fees may be requested for your order depending on your Country's import policy.

1) For most Countries in Europe, local taxes and duties are calculated in your Shopping Bag and added to your order total. The total you pay at Checkout will therefore include all fees and taxes.

2) For countries outside Europe, local taxes and duties cannot be calculated and will need to be paid at delivery to the courier.

If you are ordering from there you will be contacted when the package arrives at Customs and presented with a separate invoice for taxes or fees owed.

Before completing your order please check your total to see if Duties and Taxes have already been included. If they are not included we suggest you verify your local import policy before ordering.

For orders paid by PayPal, you will be charged on the date in which the package is dispatched. You will only pay for the products that have actually been shipped.

The payment will show on your Account statement under Bonelli-Lux.

All prices are indicated in Euros and your Card will likewise be charged in Euros. We also provide an approximate conversion into US Dollars as further reference. There may be fluctuations in the total amount, due to the conversion from Euros into your local currency. This will be reflected in your Account statement.

We remind you to verify duties and local taxes which you may be required to pay upon delivery.

If we can't make your order we'll get your money back. You will receive a confirmation e-mail.

The refund will be requested, on the same Bank or PayPal account used to place your order.

Refund times will depend on the Bank or PayPal company’s policies.